Angie & I did our "Evolving staff support" presentation this afternoon. Despite it being in the big scary main hall (the one that made Mickey Chasen look smaller than Richard Parsons' ear) it went well. We had around 25 people (spread out among the seating for 5000 people) but everyone seemed very engaged. Of course, they could have been writing their shopping lists and we were clearly not up to the standard of Helen Rodger (Sheffield Hallam Helen Rodger, that is) but we got some really good informal feedback from people in the audience, and some good questions too.
The focus of the presentation was some of the impacts of the Presidium support on on-campus support mechanisms, etc, particularly focussing on the Info Services and pedagogical advice, some of the things that the additional Tier 1 support and reporting info are allowing us to do. Seems like 24/7 and/or out of hours support is something that a number of UK institutions are contemplating at the moment. Must dash, need to ask Presidium what kind of commission they offer for new business generation...
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